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Quality Areas of Focus: |
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Department Centered Improvement Projects The Performance Improvement Department consults with each department through the hospital, assisting them on maintaining quality in everything they do. At Elliot we use the Performance Improvement Model called A.P.I.E
Press Ganey Summit Award Press Ganey is an independent external company contracted by The Elliot to conduct patient surveys. Each year the recognize a select few who have maintained a patient satisfaction ranking of the 95th percentile or above in each reporting period for a minimum of three consecutive years. Elliot Hospital is proud to share that the following members of our health system have received this prestigious award. Elliot One Day Surgery Center, &
Patient Focus Groups Elliot is unwaveringly committed to the quality of care and services we provide. So much so that we established Focus Groups with Elliot Patients, and Non Elliot Patients. The goal was to gain a better understanding of the areas that are important to maintain and/ or improve upon. The results were overwhelmingly positive. Of course we are excited to make suggested improvements become reality and are well underway in doing so. We also feel it equally important to share with you comments made by individuals who attended the focus groups sessions. Focused areas of conversation were:
“ One area where it really worked beautifully here is maternity. From the second I checked in … made a world of difference.”
“At the Elliot lab…bingo, first time around…the guy was great.”
“Good coordination between my primary care physician and…any where I need to go in the hospital. The were very timely in getting the results back to me primary care physician.” “We have been more than happy here. More than happy in more than one case.”
“My doctor is highly automated…that is extremely impressive.”
“From my experiences I have been pretty well satisfied with all the services. I don’t know what they could do to improve in fact.” |
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