FOR PATIENTS & FAMILIES
About Our Services FOR
Patients & Families
Visiting Hours
Feedback
social services/case management
VISITING HOURS
Visiting Hours
Visitors are welcome during your stay with us. However, our primary concern is you, our patient. Our visiting hours are designed to assure that all patients receive appropriate rest and time for delivery of medical care. Although the hospital has extended visiting hours, respect for roommates has to be considered and therefore, we may limit the number of adult visitors. Children are allowed to visit but must be supervised by an adult at all times. We recognize that visiting can be important to your recovery and can provide reassurance to your loved ones. Visiting hours of all nursing units are reviewed with patients and families at the time of admission. Special considerations can be made in conjunction with the patient’s nurse or physician.
No Latex Balloons on Maternity, Pediatrics, NICU and Fitch Unit, Mylar Balloons Encouraged in All Areas
| Patient Unit | Guidelines | Visitors | Visiting Hours |
|
Intensive Care Unit |
Flowers and balloons prohibited |
Immediate Family Only |
Anytime |
|
Maternity |
Latex prohibited |
Fathers, Grandparents & Siblings |
Anytime |
General Public (Including Children) |
12 p.m. – 8 p.m. |
||
|
Pediatrics
|
Latex prohibited |
Parents, Grandparents & Siblings |
Anytime |
General Public (Including Children) |
12 p.m. – 8 p.m. |
||
|
Pathways, a Psychiatric Intensive Care Unit 4th Floor |
Flowers in breakable containers prohibited. |
No Children Under 14 Yrs. Old |
Monday - Friday 6:30 - 8:00 p.m. |
|
Cardiac Intermediate Care Unit |
None |
All visitors are welcome |
12 p.m. to 8 p.m. |
|
Geriatric Psychiatric Unit |
Flowers in breakable containers prohibited. |
Adults and children 6 years of age and older |
Monday - Friday 1 p.m. to 2 p.m. Weekends & Holidays 1 p.m. to 7:30 p.m. |
|
Fitch Unit
|
None |
All visitors are welcome |
Anytime |
|
King Unit |
None |
All visitors are welcome |
Anytime |
|
Fuller Unit |
None |
All visitors are welcome |
Anytime |
Daily Quiet Hour
In order to allow patients a full hour of undisturbed rest during the day, many units have implemented a quiet hour. During this time, nurses dim the lights, limit tests, treatments, and visits, as well as keep their voices down. They’ll turn their beepers to vibrate, and even mind the noise of their shoes! Please check with your Nurse for details about quiet hours. Although visitors are welcome to stay during quiet hour, we ask that they refrain from leaving the room or walking in the unit’s hallways during this time.
A list of hotels, motels and restaurants is available at the information desk in the lobby, and the Social Work/Case Management Department , and on our web site at www.elliothospital.org for friends and relatives who would like to stay and dine near the hospital. For your convenience we have included names, phone numbers, price ranges and general transportation information.
Elliot offers Valet Parking for visitors and outpatients, weekdays 8:00 a.m. to 4:00 p.m. There is no charge for this service, however tips are appreciated. In addition, the hospital has an adjacent parking garage, also free of charge.
Patient Compliments & Feedback
If you are concerned with any aspect of the care and/or service you receive during your stay at Elliot Hospital, or have ideas for improvement, please bring them to the attention of a hospital employee or the director of the department in which you are receiving care. During evening, early morning and weekend hours, please ask to speak with the Charge Nurse or Clinical Nursing Supervisor. If, after doing so, you are still not completely satisfied with the level of care or service that you receive, or if you have concerns after being discharged, please call the Patient Relations Coordinator at 663-2666 or 800-922-4999 between the hours of 8 a.m. and 4:30 p.m. weekdays. This number may also be used to notify us of your satisfaction with services and care you have received. We share both compliments and complaints with the appropriate staff in order for us to better serve you and others in the future.
Shortly after you leave the hospital, you may receive a patient satisfaction survey in the mail. Please complete the survey and return it to us. This is a very important tool as we continually strive for ways of improving patient care at Elliot Hospital.
Patient confidentiality is of the utmost importance to your healthcare team at Elliot Hospital. With this is mind, you will be asked upon admission to identify who your nurse may speak to regarding your care and progress. Individuals not identified by you who ask for a patient update will be directed to contact you or your family members. Occasionally some of our patients are noted persons, which means they are considered newsworthy because of their office, occupation, general fame, or notoriety. We also care for patients that are considered publicly reportable. Publicly reportable patients are those involved in reportable incidents where the hospital is legally required to report appropriate information to public authorities. Some examples are patients involved in automobile accidents, fires, or shootings.
